Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Contact information (name, email address, phone number)
• Shipping and billing addresses for orders
• Customer support inquiries and communications
• Device serial numbers for warranty and authenticity verification

1.2 Information We Do NOT Collect

• Private keys, seed phrases, or recovery words
• Wallet addresses or transaction details
• Cryptocurrency balances or holdings
• PIN codes or passphrases

1.3 Automatically Collected Information

• Website usage data (with your consent)
• Device and browser information
• IP addresses and location data (anonymized)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill orders
• Provide customer support and technical assistance
• Verify device authenticity and warranty claims
• Send important product updates and security notices
• Improve our products and services
• Comply with legal obligations

We will never: Sell your personal information to third parties, use your data for advertising purposes, or share your information without your consent (except as required by law).

3. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: Trusted third parties who help us deliver services (shipping, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Safety and Security: To protect rights, property, or safety of users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Limited access to personal information on a need-to-know basis
• Secure data centers and infrastructure
• Employee training on privacy and security practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@pendle-eu.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide relevant content and features
• Detect and prevent fraud

You can control cookie preferences through our cookie banner and your browser settings. Some features may not work properly if cookies are disabled.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your privacy rights through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Other legally recognized transfer mechanisms

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typical retention periods include:

• Account Information: Until account deletion or inactivity
• Order Information: 7 years for tax and legal compliance
• Support Records: 3 years after case closure
• Website Analytics: 26 months maximum

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

11. Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us: