Support Center
Find answers, verify your device authenticity, and get help with your Pendle Hardware Wallet.
Device Authenticity Verification
Verify your device is genuine by entering the serial number found on the device and packaging.
Knowledge Base
Comprehensive guides and documentation
Security & Setup
Device security features, initial setup, and safety best practices
12 articles
- Device authentication and verification
- Seed phrase backup and recovery
- PIN setup and security
- Firmware updates and security patches
Troubleshooting
Common issues and their solutions
8 articles
- Connection problems
- Display and button issues
- Transaction signing errors
- Companion app connectivity
User Guides
Step-by-step guides for common tasks
15 articles
- First-time setup walkthrough
- Adding new cryptocurrency support
- Transaction verification process
- Backup and recovery procedures
FAQ
Frequently asked questions and answers
20 articles
- General device questions
- Network compatibility
- Security and privacy
- Warranty and support
Frequently Asked Questions
Common questions and answers about our hardware wallet
Does the device support buying or exchanging crypto?
No, the Pendle Hardware Wallet is designed solely for private-key storage and transaction signing. It does not provide buying, selling, or exchange services for digital assets.
How long does initial setup take?
Initial setup typically takes 15-20 minutes, including device verification, seed generation, and backup creation. We recommend allowing extra time to carefully follow all security steps.
What happens if I forget my PIN?
If you forget your PIN, you can restore access using your recovery phrase. The device will reset and you can set up a new PIN using your existing seed phrase.
Which cryptocurrencies are supported?
The device supports Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin, and many other popular cryptocurrencies. Check our compatibility page for the complete list.
How do I recover my wallet if my device is lost?
You can recover your wallet using your 12 or 24-word recovery phrase with a new device or compatible wallet software. This is why secure backup storage is crucial.
How do I verify my device is authentic?
Each device comes with tamper-evident packaging and a unique serial number. Use our authenticity verification tool below to confirm your device is genuine.
Contact Support
Multiple ways to get help when you need it
Email Support
Get detailed help via email
Contact: support@pendle-eu.com
Response: 24 hours
Available: 24/7
Priority Support
For urgent security issues
Contact: +1 (786) 618-2281
Response: Immediate
Available: Mon-Fri 9AM-6PM EST
Community Forum
Connect with other users
Contact: community.pendle-eu.com
Response: Variable
Available: 24/7
Contact Us
Security Warning
Pendle support will never ask for your seed phrase, PIN, or private keys.
If someone claiming to be from Pendle support requests sensitive information, it is a scam. Report suspicious contact immediately.